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Shipping policy

The English version shall prevail in case of any discrepancy or inconsistency between the English version and its other translation
Shipping Policy updated on 6 June 2023
 
Thank you for choosing Decarbon Venture as your preferred shopping destination. We are happy to offer free international airmail shipment to most countries worldwide. However, please note that there may be additional shipping charges for some areas.
 
Our shipping policy is as follows:
 
1. Free Shipping: We offer free shipping via international airmail to most countries worldwide. This includes all major countries, such as the United States, Canada, the United Kingdom, Australia, and most European countries. Please note that some remote areas may have additional shipping charges, which will be calculated at checkout.
 
2. Shipping Time: We strive to process and ship all orders within 1-3 business days. Once your order has been shipped, you will receive a tracking number via email. Please note that shipping times may vary depending on your location and the time of year.
 
3. Shipping Methods: We use reliable and trusted shipping partners to ensure your order arrives safely and in a timely manner. Depending on your location, we may use carriers such as DHL, FedEx, UPS, or your local postal service.
 
4. Customs and Duties: Please note that customs and duties may be applied to your order upon entry into your country. These fees are the responsibility of the customer and are not included in the price of your order.
 
5. Returns and Exchanges: If you are not satisfied with your purchase, please contact us at support@decarbonventure.com within 30 days of receiving your order to arrange a return or exchange. Please note that shipping fees for returns and exchanges are the responsibility of the customer.
 
If you have any questions regarding our shipping policy, please do not hesitate to contact us at support@decarbonventure.com. We are always happy to assist you.